Receptionist – Front Desk (Full‑time)

About the role

The Front Desk Receptionist will be the first point of contact for guests at Top Rank Hotel in Abuja. You will ensure a warm welcome, smooth check‑in and check‑out processes, and provide assistance throughout the guest’s stay. This full‑time position requires a professional attitude and strong attention to detail.

Key responsibilities

• Greet and attend to guests in a courteous and professional manner.
• Manage guest check‑in and check‑out procedures, including payment processing.
• Handle reservations, room enquiries and maintain accurate guest records.
• Respond promptly to guest requests, questions and complaints.
• Answer telephone calls, take messages and forward enquiries to appropriate departments.
• Coordinate with Housekeeping and other teams regarding room status and guest needs.
• Maintain a clean, organized and presentable reception area.
• Prepare and submit front‑office reports in line with hotel policies.

Required profile

• Minimum of 2 years experience in a front‑desk or receptionist role.
• HND or equivalent qualification in a related field.
• Excellent communication and customer‑service skills.
• Ability to work effectively with other hotel departments.

Required skills