Paralegal with a talent for customer service (LegalTech)

About the role

Join a dynamic LegalTech environment where you will combine legal drafting, customer service, and technical assistance to support clients throughout their journey. You will work closely with a collaborative Customer Success team to ensure high‑quality legal accuracy and outstanding client experiences.

Key responsibilities

• Draft, review, and prepare legal agreements tailored to customer requirements while ensuring accuracy and compliance.
• Provide exceptional customer support by responding to inquiries, resolving requests, and guiding users via email and online channels.
• Assist customers with technical onboarding and account setup, including integrations with source code management platforms.
• Support prospective customers by answering platform questions and explaining available services.
• Conduct legal research, prepare reports based on customer‑provided information, and maintain high‑quality support services.
• Collaborate with cross‑functional teams to improve customer satisfaction, retention, and overall service delivery.

Required profile

• Previous experience as a Paralegal, in Customer Success, Customer Support, or a similar client‑facing role (preferred).
• Experience drafting and reviewing legal documents with strong attention to detail.
• Familiarity with LegalTech concepts or interest in legal technology and SaaS solutions.
• Excellent written communication skills in English.
• Strong analytical thinking, organizational abilities, and a proactive problem‑solving approach.
• Comfortable using modern productivity and collaboration tools such as Google Docs.
• Ability to manage multiple priorities and adapt quickly in a fast‑paced, remote work environment.

Required skills

• Google Docs