Operations Manager

About the role

Diamond Shine is seeking an Operations Manager to lead daily activities, ensure smooth service delivery and support the company’s growth in the fintech and financial services space. The role will coordinate cross‑functional teams, drive efficiency and uphold high standards for customer experience.

Key responsibilities

• Develop and implement operational strategies aligned with business goals and service expansion.
• Oversee daily workflows, enforce SOPs and monitor performance against KPIs.
• Coordinate activities across operations, sales, customer service and other departments.
• Identify process gaps, improve systems and enhance productivity.
• Monitor delivery of loan services, proof‑of‑funds and business registration offerings.
• Manage customer experience, resolve complaints and drive retention.
• Assess operational risks and implement controls to minimise disruptions and compliance issues.
• Support business growth by preparing operations for new clients and services.

Required profile

• Bachelor’s degree in Business Administration, Finance, Economics, Management or a related field.
• 3–5 years of operations management experience, preferably in fintech, lending or financial services.
• Proven ability to lead teams and coordinate multi‑department projects.
• Strong analytical, problem‑solving and decision‑making capabilities.
• Excellent communication and stakeholder management skills.

Required skills

What we offer

• Career growth opportunities.
• Collaborative work environment.
• Chance to make a real impact on financial services.