Operations Associate / Front Desk Officer

About the role

Reliance Health is looking for an Operations Associate / Front Desk Officer to keep its regional office running smoothly. You will be the first point of contact for visitors and will support day‑to‑day operational activities across the office and lodging facilities.

Key responsibilities

• Welcome visitors, manage calls and the reception inbox, maintain visitor logs and ensure a professional front‑desk appearance.
• Own conference‑room calendars, prepare rooms before use and reset them afterwards (equipment, markers, refreshments).
• Conduct routine office walk‑throughs, coordinate janitorial schedules and address facility issues promptly.
• Coordinate door access for visitors and contractors, support basic incident response and liaise with building management.
• Log maintenance issues, raise service requests, schedule and supervise vendor visits (cleaning, utilities, A/C, waste, fumigation) and verify completion.
• Handle incoming and outgoing mail and parcels, log deliveries, notify recipients and track exceptions.
• Arrange flights, local transport and accommodation for staff and guests, manage lodging bookings and share itineraries.
• Maintain simple trackers for visitors, conference bookings, vendor jobs, supplies, deliveries and travel, and provide weekly status updates.
• Identify health, safety and environmental hazards, apply basic controls and escalate risks according to SOPs.

Required profile

• Bachelor’s degree or HND in any field.
• Strong spoken and written communication with a courteous front‑of‑house manner.
• Excellent calendar and scheduling abilities for meetings, rooms and vendor slots.
• Proven organisational skills, ability to keep logs up‑to‑date and close loops early.
• Comfortable coordinating janitorial staff and interacting professionally with vendors and building management.
• Availability to work on‑site at the regional office during business hours (Lagos, Cairo or Dakar).

Required skills

• Microsoft 365 suite – Outlook, Teams, Excel and SharePoint for email, calendars, trackers and simple reports.

What we offer

• Competitive salary benchmarked against industry standards.
• Premium health insurance for you and your family.
• Unlimited leave policy.
• Opportunities to make a meaningful impact in healthcare innovation.
• Collaborative, inclusive work culture that values diversity.
• Learning and development allowance to support professional growth.