NOC Operations Analyst (Female Preferred)

About the role

The NOC Operations Analyst will monitor network and service performance for an ISP in Lekki, Lagos. You will be responsible for detecting incidents, managing tickets, coordinating escalations and ensuring SLA compliance to minimise downtime.

Key responsibilities

• Continuously monitor network infrastructure, links, devices and service availability using NOC monitoring tools, identifying outages, latency and performance issues.
• Log, classify and track incidents through the ticketing system, assign them to appropriate technical or field teams and ensure resolution within SLA targets.
• Manage ticket lifecycles, monitor response and ageing times, and prepare escalation reports for tickets approaching SLA thresholds.
• Coordinate escalations with field engineers, network engineering, transmission and customer support teams, maintaining clear communication throughout incidents.
• Analyse network performance data, identify trends and recurring faults, and support root‑cause analysis and continuous‑improvement initiatives.
• Prepare daily, weekly and monthly operational reports covering availability, incident volume, resolution times and SLA compliance.

Required profile

• Bachelor’s degree in Telecommunications, Computer Science, IT, Electrical/Electronic Engineering or related field.
• 2–4 years of experience in an ISP or telecommunications environment, preferably within a NOC or network operations role.
• Strong analytical and problem‑solving abilities with attention to detail.
• Excellent written and verbal communication skills and ability to work under pressure in a shift‑based environment.

Required skills

• Proficiency with network monitoring tools and ticketing/service‑management platforms.
• Good understanding of IP networks, broadband and fibre connectivity, routers and switches.
• Advanced Microsoft Excel and reporting tool usage.