Import & Export Manager

About the role

The Import & Export Manager leads end-to-end international trade and clearing operations, ensuring goods move into and out of Nigeria in a seamless, cost-effective and fully compliant way. The role acts as a strategic liaison between the company, Nigeria Customs Service, port authorities, freight forwarders, shipping lines and local transporters, driving clearance efficiency, mitigating operational risks and managing a high-performing clearing team. The position is based in Victoria Island, Lagos.

Key responsibilities

• Customs compliance and government relations: use relationships with Nigeria Customs Service, PAAR offices, SON, NAFDAC, NDLEA and port authorities to resolve disputes and expedite cargo release
• Ensure adherence to import/export laws, tariffs, Form M, PAAR, letters of credit and shipping documentation
• Proactively resolve customs flags, demurrages and storage risks before vessel arrival
• Track cargo from port of origin through discharge at Lagos ports (Apapa, Tin Can, Lekki Deep Sea Port, Airport Terminals) to final warehouse delivery
• Manage freight forwarders, shipping lines, clearing agents and haulage providers, including SLAs
• Streamline clearance procedures to reduce dwell time and demurrage charges
• Lead, mentor and evaluate the customs clearing and I&E team
• Oversee the department's budget, verify duty assessments, terminal charges and freight invoices, and maintain records for audit readiness
• Monitor KPIs such as clearance lead times, cost per container, demurrage rates and vendor SLA compliance

Required profile

• Bachelor's degree in Business Administration, Finance, International Trade, Supply Chain Management or a related field
• At least 5 years of hands-on experience in import/export and customs clearing in Nigeria
• At least 2 years in a leadership or managerial role overseeing clearing teams and logistics personnel
• Strong, verifiable relationships with Nigeria Customs Authorities and major port terminals or agencies in Lagos

Required skills

• Deep knowledge of Nigerian import/export regulations, Form M and PAAR
• NICIS II system, customs codes and tariffs, and shipping line procedures