Head of Shuttlers Daily

About the role

Shuttlers is a technology-driven transportation company providing shared mobility solutions in African cities. Shuttlers Daily is a strategic business line offering a shared mobility experience with a pay-per-seat model. The Head of Shuttlers Daily leads and scales the Daily business line, which provides reliable, safe and efficient daily transportation for commuters, while ensuring strong unit economics and readiness to scale. The role owns the commercial performance, growth and retention strategy, operational reliability and customer experience of the Daily commuter segment, working with Marketing, Sales, Operations, Product & Engineering and Customer Experience.

Key responsibilities

• Own the financial performance of the Daily product line and drive revenue, gross margin and contribution margin targets, including pricing strategy and route-level commercial reviews.
• Manage the route portfolio to keep a balanced mix of high-performing and developing routes, and identify ways to improve route profitability through pricing, utilization and cost optimization.
• Grow and retain the rider base, working with Marketing and Sales on demand generation for B2B and B2C, and increasing trips per rider through habit-forming mobility products.
• Maintain NPS and customer retention at or above HQ benchmarks, and design programs to strengthen loyalty and subscription adoption.
• Oversee supply planning, scheduling, fleet allocation and capacity planning to achieve target occupancy, and oversee route planning and network expansion.
• Monitor service reliability and work with Product and Engineering to define the product vision, improve the booking experience and use rider data to inform product priorities.
• Track ridership trends, occupancy and route-level unit economics, build performance dashboards and report on the health of the business.

Required profile

• 8-12 years of experience in high-growth technology companies, especially operations-intensive and consumer (B2C) businesses.
• Experience owning or managing a product line, city operation or business unit with clear performance accountability.
• Proven track record of driving growth and improving unit economics in a scaling environment.
• Experience leading cross-functional teams across operations, marketing, product and analytics.
• Bachelor's degree in Business, Engineering, Transportation, Economics or a related field; an MBA or relevant postgraduate degree is an advantage.

Required skills

• Experience managing complex operational systems such as route networks, supply allocation or marketplace balance.
• Ability to translate strategy into operational execution and measurable outcomes.
• Data-led decision-making and performance management.