Head, Delivery and Logistics Services

About the role

A technology-driven company building solutions that connect customers with the people, technology and infrastructure needed to complete everyday errands is seeking an entrepreneurial, commercially driven Head, Delivery and Logistics Services. This is an end-to-end business leadership role with the ownership and accountability of a business-unit leader, covering strategy, growth, revenue, operations, customer experience and partnerships.

Key responsibilities

• Own the strategy, growth and performance of the Delivery and Logistics vertical, including annual and periodic business plans and market opportunities.
• Drive revenue growth, customer acquisition, activation, retention and repeat usage, and build a pipeline of businesses needing recurring delivery and logistics services.
• Take responsibility for the vertical's financial performance, working with Finance on revenue, cost and profitability objectives and monitoring unit economics.
• Ensure reliable and efficient service delivery, monitor fulfillment and turnaround times, and develop scalable operating processes.
• Own the customer experience and work with Product, Engineering and Design teams to turn customer needs into product requirements.
• Define and track key commercial and operational performance indicators, and forecast performance.
• Build and lead the team, collaborate across functions, and represent the vertical in executive planning.

Required profile

• Minimum of 5 years of experience in a similar role.
• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Economics, Engineering or a related discipline.
• Significant experience in logistics, mobility, e-commerce, technology, marketplace operations, last-mile delivery or another high-volume service business.
• Demonstrated experience owning business growth, operations, revenue or commercial performance.

Required skills

• Strong commercial and financial acumen, including revenue, costs, margins and unit economics.
• Analytical capabilities and experience using data to make business decisions.
• Experience developing customer acquisition and retention strategies.
• Ability to build processes, teams and capabilities in a fast-growing environment.
• Strong stakeholder management, cross-functional leadership and communication skills.