Gym Operations Manager

About the role

The Gym Operations Manager will lead the daily running of Haven X Fitness Gym, ensuring a high‑quality experience for members and efficient performance of the facility. This role combines leadership, customer service, and operational oversight to drive membership growth and profitability.

Key responsibilities

• Oversee all aspects of gym operations, including equipment maintenance, cleanliness, and safety standards.
• Lead, supervise, and hold coaches and staff accountable to performance standards.
• Monitor membership growth, retention, renewals, and gather member feedback.
• Resolve member complaints professionally and maintain high customer satisfaction.
• Manage staff schedules, attendance, and daily responsibilities.
• Control operational expenses and support revenue and profitability targets.
• Collaborate with marketing on promotions, events, and community outreach.
• Build relationships with local businesses and corporate wellness partners.
• Prepare accurate operational reports and update leadership regularly.
• Identify and resolve operational issues, ensuring compliance with company policies.

Required profile

• Previous experience in gym management, fitness operations, hospitality, retail, or a similar customer‑facing management role.
• Proven ability to manage and motivate a team.
• Strong customer service and problem‑solving capabilities.
• Understanding of sales, membership retention, and business operations.
• Excellent communication and leadership skills.
• Organized, accountable, and able to work independently.
• Genuine interest in fitness, wellness, and delivering an excellent member experience.

Required skills

• Comfortable using basic technology, reporting tools, and business systems.