Guest Service Agent

About the role

We are seeking a friendly and efficient Guest Service Agent to join Alpha-Plus Apartments 91 in Abuja. You will be the first point of contact for guests, managing check‑in and check‑out processes and ensuring a memorable stay.

Key responsibilities

• Greet guests warmly and manage a smooth check‑in/check‑out experience.
• Answer phone calls and emails promptly, providing information on facilities and local attractions.
• Handle reservation requests accurately using hotel reservation systems.
• Maintain up‑to‑date knowledge of room availability, rates, and promotions.
• Process payments, manage cash drawer, and issue accurate receipts.
• Address guest concerns and complaints with a positive attitude, escalating when necessary.
• Collaborate with other hotel departments to ensure seamless guest experiences.
• Monitor security of guests and their belongings, following safety protocols.

Required profile

• Diploma in a related discipline.
• Minimum of 2 years experience in customer service, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Positive, proactive attitude with a commitment to exceptional service.
• Ability to remain calm and efficient under pressure.

Required skills

• Familiarity with Opera reservation system.
• Experience with Hotel‑runner reservation system.
• Knowledge of New‑book reservation platform.

What we offer

• Competitive monthly salary.
• Health, dental, and vision insurance.
• Employee discounts on hotel services.
• Training and development opportunities.
• Pleasant working environment.