Front Desk Representative

About the role

We are seeking a Front Desk Representative to manage the front desk, greet visitors, handle incoming calls, and support daily office operations. This role is essential for maintaining a professional and welcoming environment for guests and staff.

Key responsibilities

• Keep the front desk tidy and stocked with pens, forms, paper, and other necessary materials.
• Greet and welcome guests, answer questions, and address complaints.
• Answer all incoming calls, redirect them appropriately, or take messages.
• Receive, sort, and distribute letters, packages, and parcels.
• Prepare outgoing mail, draft correspondence, and secure parcels for dispatch.
• Check, sort, and forward emails to relevant recipients.
• Monitor office supplies and place orders when needed.
• Maintain updated records and filing systems.
• Monitor office expenses and costs.
• Assist with travel arrangements, scheduling, and other ad‑hoc duties.

Required profile

• Proven experience as a front desk representative or similar role.
• High school diploma (additional qualifications are a plus).
• Proficient in English, both oral and written.
• Strong communication and people skills.

Required skills

• Familiarity with office machines such as fax and printer.
• Basic bookkeeping knowledge.
• Excellent knowledge of MS Office, especially Excel and Word.