Front Desk Personnel

About the role

We are looking for a friendly and professional Front Desk Personnel to join our clinic in Lagos. The role involves greeting patients, handling inquiries, and supporting the smooth flow of daily operations while maintaining strict confidentiality.

Key responsibilities

• Greet and attend to patients and visitors in a courteous manner.
• Respond to patient inquiries via phone, email, and in person.
• Schedule, confirm, and reschedule patient appointments.
• Maintain accurate and up-to-date patient records.
• Coordinate with medical staff to ensure smooth patient flow.
• Address patient complaints or concerns promptly and professionally.
• Provide information about clinic services, procedures, and policies.

Required profile

• Minimum OND in any relevant field.
• 1–2 years of experience in customer service, preferably in a healthcare setting.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal abilities.
• Ability to handle multiple tasks in a fast‑paced environment.
• Professionalism, empathy, and strict patient confidentiality.

Required skills

• Basic computer literacy.
• Proficiency in Microsoft Office.