FOS Team Lead (Telecoms)

About the role

We are looking for a dynamic, results‑driven FOS Team Lead to manage, coach and support a city‑based team of Feet‑on‑Street agents in Nigeria. Reporting to the Regional Manager, you will own regional activation targets, drive field performance and ensure retail stores are properly stocked for customer onboarding.

Key responsibilities

• Manage, train and support a team of 1‑10 FOS agents, ensuring high performance and compliance with operational standards.
• Own and drive the team activation target of 1,200 activations per month (up to 1,800 for bonus tiers).
• Visit local retail stores regularly to verify shelf stocking and identify high‑traffic activation centres.
• Monitor individual and team sales results, track activation metrics and report to the Regional Manager.
• Guide customers through the self‑onboarding journey, app recharges and line management.

Required profile

• Proven experience in field sales, direct distribution or team supervision, preferably in telecommunications or FMCG.
• Strong ability to coach, motivate and manage field personnel to achieve aggressive targets.
• Excellent interpersonal and communication skills for coordination with agents and regional leadership.
• Deep familiarity with local markets, retail networks and high‑traffic public venues.