Food & Beverage Operations Manager

About the role

Ellasot Consulting is recruiting a Food & Beverage Operations Manager for a position based in Port Harcourt, Rivers State. The role oversees the daily running of restaurants, bars, room service and other food and beverage outlets, supervising staff and ensuring high-quality service.

Key responsibilities

• Oversee daily operations of restaurants, bars, room service and other F&B outlets, and supervise, train, schedule and evaluate F&B staff.
• Ensure food and beverages are prepared, presented and served to quality standards, and monitor costs, inventory, portion control and wastage.
• Prepare departmental budgets, sales forecasts and performance reports, and review menus, pricing and service offerings with the kitchen and management.
• Ensure compliance with food safety, hygiene, sanitation and health regulations, and handle customer complaints and special requests professionally.
• Coordinate with kitchen, procurement, stores and suppliers for timely ingredient and beverage availability, and plan catering, banquets, special events and promotions where applicable.
• Maintain equipment, dining areas, bars and service facilities, and ensure accurate billing, cash-handling procedures and accountability for departmental revenue.
• Enforce company policies and operational standards, and prepare regular reports on sales, expenses, stock levels, customer feedback and performance.

Required profile

• HND or bachelor's degree in Hospitality Management, Hotel Management, Food and Beverage Management or a related field.
• Proven experience in F&B operations, restaurant management or hospitality supervision, including previous managerial or supervisory experience.
• Willingness to work shifts, weekends and public holidays as required.

Required skills

• Knowledge of food safety, hygiene standards, inventory management and cost control.
• Good budgeting, planning and financial management abilities.
• Familiarity with restaurant POS systems and hotel management software is an advantage.
• Strong leadership, communication, customer service and problem-solving skills, and ability to work under pressure.