E-Commerce Manager

About the role

eRecruiter is recruiting, on behalf of its client, a market leader in the sales and distribution of electronic products in Nigeria, for an E-Commerce Manager. The role is responsible for growing online sales and establishing the online sales channel, and sits within product development, e-commerce sales, product development, project delivery and digital products.

Key responsibilities

• Increase online sales and fully develop and establish the online sales channel.
• Define and establish the product vision, goals, supporting business metrics and success indicators.
• Translate the customer experience into a logically sequenced and optimized product roadmap.
• Write complete, detailed product requirement documents and communicate them clearly to business, design, usability and development teams.
• Drive projects cross-functionally with designers, software developers, other product managers and external partners to ensure smooth product delivery.
• Balance business needs and technical constraints while building great customer experiences, managing expectations and resolving conflicts between customer and company needs.

Required profile

• Minimum 4 years of experience.
• Experience in online retail, IT/technology or FMCG.
• Bachelor's degree in any discipline.
• Proven track record of delivering high-quality consumer experiences on the web or mobile.
• Ability to lead cross-functional teams by influence rather than direct management, with strong interpersonal skills.
• Superior verbal and written communication skills, able to work in a fast-paced, innovative environment.

Required skills

• Analytical and quantitative skills, including using tools such as Excel and Access.
• Ability to use hard data and metrics to back up assumptions and build project business cases.
• Attention to detail and the ability to manage multiple competing priorities.