Customer Support Specialist
SGMALL · Lagos
Job description
About the role
The Customer Support Specialist will handle client enquiries via phone, messages and other channels, ensuring timely and effective resolutions. This entry‑level position supports initiatives to improve overall customer satisfaction.
Key responsibilities
- Handle customer enquiries through phone, messages, and other channels.
- Understand customer concerns and provide appropriate solutions.
- Troubleshoot and resolve basic customer issues.
- Escalate technical or complex issues when required.
- Follow up on unresolved customer complaints.
- Maintain accurate records of customer interactions.
- Identify recurring customer issues and provide feedback to management.
Required profile
- Minimum SSCE qualification.
- Previous customer service experience is an advantage.
- Strong communication and problem‑solving skills.
- Good spoken and written English.
- Computer literate with good mathematical skills.
- Patient, organised, detail‑oriented with high integrity.
- Residence near Agric, Ogolonto, Isawo, or Ikorodu Garage.
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Published 5 hours ago
Expires 1 month from now
5 views · 0 interested
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SGMALL
Lagos