Customer Operations Intern

About the role

Join duplo, a fast‑growing fintech startup in Lagos, as a Customer Operations Intern. You will support onboarding, handle day‑to‑day enquiries and help drive product adoption across our B2B payment platform.

Key responsibilities

• Respond to customer enquiries, resolve routine issues and escalate complex cases.
• Assist with onboarding by guiding account setup, coordinating training and following up with users.
• Track issues, provide timely updates and maintain accurate support records.
• Follow up with customers to identify adoption challenges and deliver approved guidance.
• Gather feedback, highlight recurring problems and suggest improvement opportunities.
• Maintain FAQs, customer guides and training materials.
• Prepare routine reports on support activity, onboarding progress and customer feedback.
• Collaborate with internal teams to ensure customer needs are met.

Required profile

• Bachelor’s degree in Business, Communications or a related field.
• Clear written and verbal communication skills.
• Strong organisation, attention to detail and follow‑through.
• Comfortable using Google Workspace, spreadsheets and digital communication tools.
• Willingness to learn new products, support systems and processes.
• Problem‑solving mindset and professional approach to customer concerns.
• Interest in fintech, business software and customer experience.
• Previous customer‑facing experience is an advantage.

Required skills

• Google Workspace
• Spreadsheets
• Digital communication tools