Customer Service Representative
Funmak'S Emporium · Lagos
Job description
About the role
Join Funmak'S Emporium as a Customer Service Representative, providing professional support to our retail and fashion customers in Lagos. You will be the front‑line contact, ensuring a positive experience across multiple communication channels.
Key responsibilities
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Respond promptly to customer inquiries and resolve complaints.
- Communicate with customers through various channels and keep detailed records of interactions.
- Process orders, forms, applications, and requests while knowing product details.
- Coordinate with colleagues, provide feedback on service efficiency, and manage a team of junior representatives.
Required profile
- At least 1 year of relevant customer service experience.
- A degree in a related field.
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Published 15 hours ago
Expires 1 month from now
4 views · 0 interested
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Funmak'S Emporium
Lagos