Customer Service & Onboarding Officer

About the role

Be the first person every new Arteesa user talks to. You will welcome new artisans and clients, help them register, verify their documents and get them live on the platform.

Key responsibilities

• Assist new artisans and clients with registration, document submission and verification via phone, WhatsApp and in‑person.
• Check documents for accuracy, keep records tidy and chase incomplete sign‑ups.
• Answer queries through calls, WhatsApp, email and in‑app chat, supporting bookings, payments and profile updates.
• Flag any verification issues, payment problems or disputes to the Operations Lead.

Required profile

• At least one year of experience in customer service, onboarding or support.
• OND qualification or higher; HND or degree is a plus.
• Confident phone communicator, proactive follow‑up and comfortable working from the Ibadan office Monday‑Friday.
• Fluent in English and Yoruba.

Required skills

• Spreadsheets
• Email
• WhatsApp

What we offer

• Salary of ₦120,000 per month.
• A founding role with real growth potential and hands‑on mentoring from the Operations Lead.
• On‑site work in Ibadan, 9 am‑5 pm, Monday‑Friday, with a three‑month probation period.