Customer Relationship Officer
SGMALL · Lagos
Job description
About the role
The Customer Relationship Officer will build and maintain positive relationships with customers, ensuring their needs are understood and addressed.
Key responsibilities
- Build and maintain positive relationships with customers.
- Communicate regularly to understand customer needs.
- Respond to enquiries and resolve concerns.
- Follow up after purchases or service interactions.
- Identify opportunities to improve satisfaction.
- Maintain accurate customer records.
- Support retention and engagement activities.
- Escalate complex complaints and ensure timely resolution.
Required profile
- Minimum SSCE qualification.
- Excellent communication and interpersonal skills.
- Good spoken and written English.
- Computer literate.
- Good mathematical skills.
- Strong customer service mindset.
- Professional, patient, trustworthy with high integrity.
- Residence near Agric, Ogolonto, Isawo, or Ikorodu Garage.
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Published 8 hours ago
Expires 1 month from now
4 views · 0 interested
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SGMALL
Lagos