Customer Relations Officer
Jobberman · Lagos
Job description
About the role
The Customer Relations Officer delivers exceptional service experiences by managing end-to-end customer interactions, from initial inquiry through to service delivery. As the main point of contact across several channels, the officer keeps orders accurate, coordinates with internal teams and follows up consistently to build long-term customer loyalty. The role is based in Lagos and is a full-time position.
Key responsibilities
- Respond to customer inquiries, requests and complaints by phone, WhatsApp and social media
- Process customer orders accurately and confirm all service details
- Work with operations and logistics teams so that pickups and deliveries happen on time
- Maintain up-to-date customer records and service documentation
- Resolve issues quickly and escalate complex matters when needed
- Follow up after service to check satisfaction and address concerns
- Collect and analyse customer feedback to improve services
- Stay current with service offerings, pricing and internal processes, and represent the brand professionally
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Published 1 day ago
Expires 1 month from now
6 views · 0 interested
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Jobberman
Lagos