Customer Care/Front Desk Representative

About the role

The Customer Care/Front Desk Representative will be the first point of contact for visitors, clients and partners at Ntamiops Consulting Services. Based in Lagos, the role blends front‑desk duties with proactive customer support and administrative assistance to ensure a smooth and professional experience for all stakeholders.

Key responsibilities

• Welcome and greet clients, visitors and partners, managing the reception area to keep it clean, organized and presentable.
• Handle incoming calls, enquiries and direct visitors to the appropriate team members while maintaining accurate visitor logs.
• Respond to customer enquiries across phone, email and other channels, providing solutions or escalating issues as needed.
• Follow up with clients to confirm issue resolution and nurture long‑term relationships.
• Support the HR/Admin team with documentation, filing, data entry, scheduling and meeting coordination.

Required profile

• Minimum 2 years of experience in customer service, front desk, reception or related administrative roles.
• Strong verbal and written communication skills with confidence interacting with high‑value clients.
• Excellent organisational, multitasking and attention‑to‑detail abilities.
• Professional telephone etiquette and a solid understanding of workplace professionalism.

Required skills

• Microsoft Office suite
• General administrative tools