Client Support Officer
SGMALL · Lagos
Job description
About the role
The Client Support Officer will serve as the primary point of contact for our clients, ensuring their enquiries are addressed promptly and accurately. This role involves maintaining client records, resolving issues, and building professional relationships.
Key responsibilities
- Respond to client enquiries and requests promptly.
- Provide accurate information and guidance to clients.
- Assist clients with account or service‑related issues.
- Follow up on outstanding client requests.
- Maintain accurate client records and documentation.
- Escalate unresolved issues to the relevant team.
- Build positive and professional relationships with clients.
- Support other administrative and client service activities when required.
Required profile
- Minimum SSCE qualification.
- Good communication and interpersonal skills.
- Proficient spoken and written English.
- Computer literate with basic mathematical skills.
- Patient, organized, and customer‑focused.
- High level of integrity.
- Residence within or around Agric, Ogolonto, Isawo, or Ikorodu Garage.
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Published 11 hours ago
Expires 1 month from now
4 views · 0 interested
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SGMALL
Lagos