Client Service Officer – Lekki

About the role

We are looking for a professional, empathetic, and customer‑focused Client Service Officer to be the first point of contact for patients in our oncology and NGO healthcare setting. The role involves managing patient enquiries, registration, appointments and front‑desk operations to ensure a smooth and respectful patient experience.

Key responsibilities

• Welcome patients and visitors, manage front‑desk activities and provide professional assistance.
• Register new patients, update records and ensure accurate entry of information into the relevant systems.
• Schedule, confirm and coordinate appointments, consultations and follow‑up visits.
• Respond promptly to patient enquiries received in person, by telephone, email or other channels.
• Handle patient complaints and concerns, escalating clinical or sensitive matters as needed.
• Maintain confidentiality and security of patient records in line with data‑protection requirements.

Required profile

• Minimum OND, HND or BSc in Business Administration, Mass Communication, Public Administration or related field.
• 3–5 years of experience in client service, customer relations, front‑desk administration or patient services.
• Previous experience in a hospital, healthcare facility, oncology centre or NGO is an advantage.
• Strong written and verbal communication skills with excellent organisational abilities.

Required skills

• Proficiency in Microsoft Word.
• Proficiency in Microsoft Excel.