Client & Practice Coordinator

About the role

Charles Ardor & Company is a financial management and advisory firm that strengthens the financial capability of growing businesses. It is looking for a resourceful, tech-savvy Client & Practice Coordinator based in Abuja (hybrid) who will support the Managing Principal, work closely with the delivery team and HR, and keep client communication, billing, internal processes and delegated commitments moving accurately and on time. The role also covers marketing production and business-development coordination.

Key responsibilities

• Keep the client journey organised: handle routine enquiries by email, phone and WhatsApp, follow up on intake, prepare proposals and agreements, and coordinate acceptance, onboarding, renewals, feedback and offboarding.
• Keep billing and payments accurate: maintain billing dates, issue invoices, track outstanding balances, follow up professionally and prepare payment requests for approval.
• Keep client work visible: maintain deadlines and action owners, flag missing inputs or delays, and follow through on agreed communications and actions.
• Support the Managing Principal: coordinate meetings, obtain client context, arrange senior client conversations, and handle correspondence, travel and professional commitments.
• Run practice administration: staff onboarding and offboarding, access and equipment records, supplier and subscription records, office logistics, and support HR with interviews, document collection and training.
• Keep records, templates and procedures current, document workflows, and use approved digital and AI tools while protecting confidential information.
• Take approved marketing through to publication and follow through on business-development opportunities, including research, outreach, meetings and events.

Required profile

• Around 3-5 years of hands-on experience in client services, practice or office coordination, executive support, customer operations or project/operations coordination; longer experience is acceptable if the standard is demonstrated.
• Degree or HND in any discipline, or equivalent relevant experience.
• Ability to manage recurring work, competing deadlines and follow-up independently, with clear, professional communication and accuracy with names, dates, figures and documents.
• Sound judgment, discretion and respect for approval boundaries.

Required skills

• Strong practical digital skills: spreadsheets, documents, shared calendars, forms and task or client-record systems.
• Use of Zoho, content publishing, sourced research, events, and responsible AI and automation is useful.

What we offer

• Hybrid working, normally two days per week in the Abuja office.
• HMO health coverage and paid annual leave.
• Direct work with the Managing Principal and delivery team, with ownership of processes and opportunities to improve them.

Applications are made through the application link with a CV and answers to pre-screening questions, including expected gross monthly salary. The first practical assessment is planned about two weeks after publication.