Business Operations & Partnerships Coordinator

About the role

We are looking for a highly organised, commercially aware, and proactive Business Operations & Partnerships Coordinator to support day‑to‑day operations, client relationships, partnerships and business development activities for a growing financial services organisation. Working closely with the Founder, you will ensure client engagements, meetings, partnership opportunities and operational follow‑ups are coordinated and progressed efficiently. This role focuses on coordination, relationship management and operational support rather than conventional sales.

Key responsibilities

• Coordinate meetings with clients, partners, prospective customers and financial institutions, and maintain professional communication with existing stakeholders.
• Maintain accurate records of meetings, decisions, commitments and track outstanding actions to ensure timely follow‑up.
• Prepare and deliver proposals, presentations and other client‑facing materials, gathering information from internal teams and partners.
• Keep CRM and business development pipeline up‑to‑date, recording interactions, outcomes and opportunity status.
• Act as the main liaison between the Founder, clients, partners, service providers and internal teams, ensuring clear and prompt communication.
• Support the Founder by preparing meeting briefs, action trackers and providing local point‑of‑contact when travelling.
• Assist in identifying new business opportunities, conducting basic market research and supporting partnership discussions.

Required profile

• Bachelor’s degree in Business Administration, Management, Economics, Finance, Marketing, Communications or a related discipline.
• 2–4 years of experience in business operations, business development, account management, partnerships or related roles, preferably within financial services, insurance, banking, micro‑finance or fintech.
• Proven ability to coordinate multiple stakeholders and manage business engagements.
• Experience working with senior executives, clients or partners is highly desirable.
• Strong understanding of business operations and client relationship management.
• Highly organised, proactive, dependable and able to work with minimal supervision.
• Excellent communication, interpersonal and stakeholder‑management skills.