Business Operations Manager

About the role

The Business Operations Manager will oversee staff and maintenance management across all client locations, ensuring high‑quality cleaning services and safety compliance. This role combines operational planning, budget oversight, and client liaison to drive efficient service delivery.

Key responsibilities

• Manage cleaning operations and coordinate with clients to guarantee service quality.
• Ensure teams follow safety measures during cleaning activities.
• Facilitate budget planning and monitor financial flow for smooth operations.
• Analyze data and propose improvements to cleaning processes.
• Develop and review operational plans to enhance procedures and service quality.
• Select and oversee equipment, technologies, and supplies for project sites.
• Perform cleaning using ride‑on machinery where required.
• Oversee customer accounts, employee assignments, and consumable distribution.
• Prepare reports on project progress, issues, and solutions.
• Schedule and coordinate meetings, briefings, and site inspections.
• Manage incident and emergency investigations.
• Interview, hire, and train new ambassadors, and address client issues.

Required profile

• HND or BSc degree in Business Administration or related field.
• Minimum 5 years of experience in the cleaning industry.
• Ability to work in the field and handle fast‑paced environments.
• Strong leadership, project management, and problem‑solving abilities.

Required skills

• Proficiency with Microsoft Office tools.
• Experience using ERP solutions.