Business Development and Operations Manager

About the role

The Business Development and Operations Manager will drive revenue growth, expand the stockist network and oversee all commercial, marketing and operational functions for a fast‑growing retail brand in Nigeria.

Key responsibilities

• Develop and execute business development plans, manage a pipeline of stockists, wholesale accounts and strategic partnerships, and lead proposals to closure.
• Identify new markets and channel opportunities using sales data, customer insights and market intelligence.
• Lead stockist network development across Lagos, Abuja, Kano and other markets, setting objectives, monitoring performance and ensuring compliance.
• Own pricing framework, recommend margins, discounts and promotions, and enforce consistent pricing across all channels.
• Oversee marketing and social media strategy, brief creative partners, review content and track campaign performance.
• Set inventory‑control standards, forecast demand, approve stock allocations and monitor ageing, stock‑outs and returns.
• Manage e‑commerce website content, pricing, availability and conversion optimisation.
• Coach and supervise the Sales, Customer Experience & Operations Specialist, establishing targets and procedures.

Required profile

• Minimum HND or equivalent in Business, Marketing, Management, Retail or related field.
• 5‑7 years of experience in business development, sales, e‑commerce or retail operations.
• At least 2 years supervising people or managing commercial accounts with proven target‑setting and performance improvement.
• Demonstrated success in winning new business, developing sales channels and managing distributors or stockists.

Required skills

• Microsoft Excel
• Google Sheets
• CRM tools
• E‑commerce platforms
• Digital reporting tools