Business and Support Officer

About the role

The Business and Support Officer provides comprehensive administrative and operational assistance to the Business & Operations Manager and the wider team. This role ensures smooth day‑to‑day office functions, supports finance and HR processes, and helps maintain high‑quality client engagement.

Key responsibilities

• Provide day‑to‑day administrative support, manage correspondence, scheduling, calendars, filing systems, office supplies, procurement and logistics for meetings and events.
• Support implementation and maintenance of operational processes, track project timelines, maintain records, monitor KPIs and assist with reports and dashboards.
• Assist with basic bookkeeping, expense tracking, invoice processing, vendor payments and preparation of expense reports.
• Coordinate recruitment activities, schedule interviews, manage onboarding documentation and maintain confidential employee records.
• Organise client engagement logistics, prepare materials, proofread client‑facing documents and maintain engagement trackers.
• Maintain project management, CRM, scheduling and reporting platforms, ensuring data accuracy and generating basic operational reports.

Required profile

• Bachelor’s degree in Business Administration, Management, Social Sciences or a related discipline.
• Minimum of 2 years’ professional experience in an administrative, operations or business support role.
• Experience in professional services, consulting or corporate environments is an advantage.
• High level of discretion, reliability and professionalism when handling confidential information.
• Strong organisational and multitasking abilities with excellent attention to detail.
• Good written and verbal communication skills.
• Ability to manage multiple tasks and deadlines in a fast‑paced environment.

Required skills

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Google Workspace
• Trello
• Asana
• Notion
• HubSpot