AI Voicebot Builder & Project Operations Specialist

About the role

The role focuses on designing, building, and maintaining English AI voicebot scripts, prompts, and conversation flows while supporting day‑to‑day project operations and delivery.

Key responsibilities

• Develop and continuously improve AI voicebot scripts, prompts, and conversation flows based on business requirements and customer scenarios.
• Conduct pre‑launch testing, quality reviews, and ongoing optimization using call recordings, feedback and performance data.
• Support project operations by tracking milestones, coordinating testing, issue resolution and ensuring smooth launch and operation.
• Collaborate with Project Managers, Sales, Product, AI, Delivery and other internal teams to translate client needs into actionable tasks and follow up on issues.
• Prepare recording scripts, coordinate voice recordings and review content quality for consistency and alignment.
• Maintain versioned documentation, issue logs and best‑practice summaries to improve future project delivery.

Required profile

• Nigerian local with native or near‑native understanding of Nigerian English and communication style.
• Fluent in English with strong written and verbal skills for creating natural dialogue.
• Basic understanding of AI, large language models and conversational AI.
• Detail‑oriented, proactive, strong logical thinking and problem‑solving abilities.
• Ability to manage multiple tasks in a fast‑paced environment and drive issues to completion.

Required skills

• Fluent English communication.
• Basic AI and conversational AI knowledge.