Administrative Manager

About the role

The Administrative Manager will oversee daily operations of the family entertainment arcade, ensuring a safe, clean, and welcoming environment for guests. This role combines operational oversight, staff leadership, and financial control to drive customer satisfaction and revenue growth.

Key responsibilities

• Manage opening and closing procedures, maintain cleanliness, and ensure all games and facilities function properly.
• Deliver excellent customer service, resolve complaints, manage queues, and uphold a family‑friendly atmosphere.
• Schedule, train, motivate, and monitor performance of frontline staff, including daily briefings and disciplinary actions.
• Control cash and POS processes, perform daily reconciliations, handle discounts, refunds, and investigate discrepancies.
• Monitor machine uptime, coordinate repairs, and oversee preventive maintenance.
• Manage redemption prize inventory, minimizing shortages and unauthorized issuance.
• Drive customer traffic through promotions, birthdays, group bookings, school visits, corporate events, and special programs.
• Ensure safety and compliance standards, liaising with mall management, security, and facility teams.
• Report performance metrics such as revenue, traffic, downtime, staff performance, and inventory issues to senior management.

Required profile

• HND or equivalent in Business Administration, Hospitality, Leisure Management, Marketing or related field (preferred).
• 3–5 years of supervisory or management experience in an arcade, family entertainment centre, cinema, hospitality operation, amusement park, retail or similar customer‑facing business.
• Proven ability to manage high‑volume weekend operations.
• Strong leadership, commercial orientation, and high integrity.
• Excellent customer‑service orientation and problem‑solving skills.
• Willingness to work weekends, evenings, and public holidays.

Required skills

• Cash and POS control expertise.
• Proficiency in Microsoft Excel and basic business reporting.
• Strong numerical and analytical abilities.