Accommodation Supervisor

About the role

NJZC International Construction is hiring an Accommodation Supervisor in Lagos (Marina) for a full-time position in the hospitality and hotel sector. The role supervises and coordinates housekeeping operations, ensures guest rooms and public areas meet cleanliness standards, and leads the housekeeping team.

Key responsibilities

• Answer telephone calls and follow through on requests.
• Supervise, train, direct and coordinate room cleaners so that guest rooms are kept clean and tidy according to hostel standards.
• Ensure adherence to policies and standards, and supervise short-notice room-change requests.
• Notify the supervisor of rooms needing replacement or repair of furniture and fixtures.
• Inspect check-out and stay-over rooms after they are made up, and keep records of check-outs and rooms made up.
• Coordinate daily housekeeping operations and ensure guest rooms and public areas meet the highest cleanliness standards.
• Lead, train and motivate the housekeeping team.
• Monitor inventory and ensure proper use of housekeeping supplies and equipment.
• Maintain compliance with health, safety and hygiene standards, and handle guest requests and housekeeping concerns promptly.

Required profile

• Minimum of 2-3 years' experience in a similar role within a hotel or hospitality environment.
• OND in Hospitality Management or a related field is an added advantage.
• Ability to work flexible shifts, including weekends and public holidays.

Required skills

• Strong leadership, communication and organizational skills.
• Sound knowledge of housekeeping operations and quality standards.