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This job expired on 24/09/2026. It no longer accepts applications.
Virtual Banker – Africa China Banking
Stanbic Bank Tanzania · Lagos
Job description
About the role
We are seeking a Virtual Banker to handle customer complaints and complex queries for Africa China Banking clients, ensuring a consistent and positive brand experience. The role focuses on complaint management and dispute resolution to protect the bank’s reputation and retain customers.
Key responsibilities
- Resolve customer complaints and complex queries promptly and professionally.
- Follow established complaint management and dispute resolution processes.
- Minimize reputational risk and customer attrition through effective issue handling.
- Provide support across operations, call centre, and helpdesk channels.
Required profile
- B.Sc in Social Science or a related field (Masters or professional certifications are a plus).
- Fluent in Mandarin.
- 1‑3 years of experience in operations, channel management, call centre, helpdesk, service support, or project implementation, preferably in telecommunications.
- Understanding of Stanbic IBTC’s products and services and knowledge of credit procedures, policies, and standards.
Required skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
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Stanbic Bank Tanzania
Lagos