Telesales Executive – Hybrid (Kenya)

About the role

Koolboks is looking for a motivated Telesales Executive to join its hybrid team in Kenya. You will make outbound calls to prospective and existing customers, showcase solar‑powered refrigeration solutions, and turn leads into satisfied users.

Key responsibilities

• Conduct high‑volume outbound calls to generate and qualify leads.
• Present product features, payment options, and the Cooling‑as‑a‑Service model.
• Maintain accurate records of calls, leads, and interactions in the CRM system.
• Achieve daily and monthly sales targets and report performance metrics.
• Provide basic phone‑based customer support, handling inquiries and resolving issues.
• Collaborate with sales and customer service teams to ensure a seamless customer experience.

Required profile

• Strong verbal communication and active listening skills.
• Experience in sales, lead generation, or telesales in a high‑call‑volume environment.
• Ability to work towards quotas and performance goals.
• Resilience, persistence, and adaptability in a fast‑paced setting.
• Minimum high school diploma; a degree in Business, Marketing, Communications or related field is a plus.
• Prior exposure to consumer goods, renewable energy, or financial inclusion services is advantageous.

Required skills

• Proficiency with CRM or call‑management tools.
• Basic knowledge of Microsoft Office applications.
• Familiarity with Google Workspace.