Regional Director of Operations

About the role

A full-time, director-level position in a global, fast-paced technology and SaaS environment. The Regional Director of Operations leads operational execution across several countries in an assigned region, turning company strategy into consistent regional results while coordinating cross-functional teams and ensuring country and functional leaders meet performance standards.

Key responsibilities

• Own operational performance across assigned countries and markets, and turn executive strategy into regional plans, KPIs and deliverables.
• Lead and coordinate Country Managers and other regional functions, setting accountability, reporting and performance-management structures.
• Coordinate execution across Sales, Customer Success, Customer Support, Implementation, Finance, HR, Marketing, Compliance, Product and Engineering.
• Identify and resolve operational blockers and delivery risks early; oversee customer onboarding, implementation, escalations and service delivery.
• Monitor regional KPIs, SLAs, customer health, capacity, cost efficiency and performance; lead readiness for new country, product, service and market launches.
• Manage regional vendors and partners, and partner with HR on workforce planning and with Finance on budgets and cost optimization.
• Ensure security, privacy, compliance and legal requirements are met, and report performance, risks and escalations to executive leadership.

Required profile

• 10+ years of progressive experience in operations, business operations, technology operations or enterprise services.
• 5+ years of senior management or leadership experience, including managing teams across multiple countries or major markets.
• Bachelor's degree in a related field required; MBA or master's preferred.
• Experience with SaaS, enterprise software, AI, cloud services or B2B platforms preferred.
• Ability to work across countries, cultures and time zones.

Required skills

• Managing complex cross-functional operations and KPIs, SLAs and escalation frameworks.
• Enterprise customer operations: onboarding, implementation, support, customer success and retention.
• Strong financial and operational judgment, executive reporting and stakeholder management.