Key Account Manager – West Africa

About the role

The Key Account Manager – West Africa will own and grow strategic key accounts on our two‑sided B2B platform, driving adoption and commercial performance across the region. You will act as a trusted partner for both existing and prospective clients, guiding them through onboarding, early usage and ongoing value realization.

Key responsibilities

• Own and manage a portfolio of strategic key accounts across West Africa.
• Build and maintain strong, trusted relationships with senior client stakeholders.
• Identify, engage and onboard new clients to the platform.
• Drive platform adoption, ensuring clients actively transact and realize measurable value.
• Balance new account acquisition with growth and retention of existing accounts.
• Coordinate closely with internal teams to deliver a consistent client experience.

Required profile

• Strong relationship‑management and commercial judgment.
• Ability to operate independently in a hands‑on environment.
• Comfortable using digital tools and data to support workflow.
• Experience engaging pharmaceutical or healthcare customers.

Required skills