Front Desk Officer – Boutique Hotel

About the role

The Borough Lagos is seeking a Front Desk Officer to be the first point of contact for guests at our boutique hotel in Lekki Phase 1, Lagos. You will manage check‑ins, check‑outs and reservations while delivering a high level of hospitality.

Key responsibilities

• Perform all check‑in and check‑out procedures and register guest information.
• Manage online and phone reservations, confirming group bookings and VIP services.
• Inform guests about payment methods, rates, amenities and hotel policies.
• Address guest complaints promptly and professionally.
• Coordinate with housekeeping to ensure rooms are clean and ready.
• Upsell additional facilities and services when appropriate.
• Maintain accurate records of bookings and payments.

Required profile

• A university degree.
• Previous experience as a hotel front‑desk agent, receptionist or similar role.
• Strong customer‑service attitude.
• Excellent communication and organizational skills.

Required skills

• Proficiency with hotel reservation systems such as Cloudbeds and RoomKeyPMS.
• Familiarity with travel platforms like Booking and TripAdvisor.