Food & Beverage Manager

About the role

The Food & Beverage Manager is responsible for all food and beverage operations, including culinary, restaurant, beverage and room service. The role oversees guest and employee satisfaction, maintains standards and meets or exceeds financial goals, while demonstrating knowledge of applicable food and beverage laws and regulations. It is a full-time management position open only to Nigerian candidates.

Key responsibilities

• Develop and maintain budgets and manage financial, employee engagement and guest satisfaction plans for the Food & Beverage department, keeping costs under control.
• Manage the Food & Beverage department (not catering sales), supervise staff and handle day-to-day operations, stepping in for absent employees.
• Oversee culinary, restaurant, beverage and room service operations and create a motivating, team-oriented environment with continuous improvement.
• Provide coaching and counseling, set clear expectations and rewards, and monitor employee productivity.
• Deliver exceptional customer service, resolve guest complaints promptly, verify banquet functions meet standards and go above and beyond for guest satisfaction.
• Lead human resource activities: guide subordinates, conduct performance reviews, promote fair treatment and open-door policies, and coach, mentor and train staff.
• Comply with corporate accounting procedures, communicate effectively across the department and solve problems using data analysis.

Required profile

• High school diploma or GED, or a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration or a related field.
• 4 years of experience in food and beverage, culinary or a related area, or 2 years of experience with a relevant degree.