Guest Experience Expert

About the role

Four Points by Sheraton is hiring a Guest Experience Expert for its hotel in Ikot Ekpene, Akwa Ibom State, Nigeria. The role is full time, non-management and open only to Nigerian candidates. The expert takes the initiative to deliver a wide range of services that make a guest's stay memorable and unique, from handling operational needs and guest requests to sharing local highlights.

Key responsibilities

• Process operational needs and handle guest requests
• Complete reports and share the highlights of the local area
• Assist guests with loading and unloading vehicles
• Transport luggage to and from guest rooms and the designated bell area
• Follow company policies and procedures, maintain confidentiality and protect company assets
• Keep a safe workplace and uphold quality standards
• Maintain a professional uniform, personal appearance and communications

Required profile

• High school diploma or G.E.D. equivalent
• No related work experience required
• No supervisory experience required
• No license or certification required
• Ability to stand, sit or walk for long periods and move through narrow, confined or elevated spaces and up and down stairs and service ramps
• Able to lift and carry objects up to 50 pounds without assistance and 100 pounds with assistance, and to reach overhead and below the knees