Guest Relations & Concierge Executive

About the role

JTL Concierge is a lifestyle management and concierge company that makes travel, mobility and everyday experiences easier and more seamless for its clients, from airport arrivals and private transport to travel arrangements, reservations and personalised requests. It is seeking a polished, proactive and customer-focused Guest Relations & Concierge Executive for its team in Lagos (Ikoyi), reporting to the Business Manager. The role is central to how clients experience the company, from first contact to the completion of requested services.

Key responsibilities

• Welcome guests, handle enquiries and coordinate travel arrangements, reservations and personalised concierge requests
• Serve as the main point of contact for enquiries and service requests, explaining available services and recommending suitable solutions
• Manage transportation requests, assign trips to drivers and monitor pickups, including airport transfers
• Coordinate flight bookings through approved travel partners and assist with hotel, serviced apartment and restaurant reservations
• Promote services, identify upselling opportunities, convert enquiries into bookings and follow up with prospective and existing clients
• Maintain client preferences, follow up after service delivery and encourage repeat business
• Handle complaints, resolve service issues and escalate matters where necessary
• Prepare invoices, keep accurate booking and payment records, follow up on outstanding requests and submit daily activity reports

Required profile

• HND or Bachelor's degree in Hospitality, Tourism, Business Administration, Communications or a related discipline
• 1-2 years' experience in hospitality, guest relations, customer service, front desk operations, travel coordination or a similar role; luxury hospitality, hotels, travel agencies, airlines or concierge experience is an advantage
• Excellent verbal and written communication, interpersonal and customer service skills
• Professional, reliable and comfortable interacting with senior executives and international guests
• Willingness to work shifts, weekends and public holidays as operationally required

Required skills

• Proficiency in Microsoft Office, email, WhatsApp Business and online booking platforms
• Strong organisation, multitasking and problem-solving skills with attention to detail

Candidates apply by sending their CV by email to the company, quoting "Guest Relations & Concierge Executive - Lagos" as the subject; only shortlisted candidates will be contacted.