Customer Support Intern

About the role

A Customer Support Intern is sought to join a team that provides support to customers. The intern gains experience in customer service, problem-solving and communication while working closely with an experienced support team.

Key responsibilities

• Respond to customer inquiries and requests by email, chat and phone in a timely and professional way.
• Help customers with product questions, technical issues, billing questions and other support matters.
• Troubleshoot and resolve issues, escalating complex ones to the right team members.
• Give product demonstrations and tutorials so customers get the most from the products and services.
• Record customer interactions, including inquiries, issues and resolutions, in the CRM system.
• Work with product development, sales and marketing teams to ensure a smooth customer experience.
• Help create and update support documentation, knowledge base articles and training materials.
• Take part in team meetings, training sessions and other learning opportunities.

Required profile

• Strong communication and interpersonal skills, able to deal professionally with customers by email, chat and phone.
• Good problem-solving and troubleshooting skills, with a passion for helping others.
• Basic understanding of customer service principles and practices.
• Ability to work independently and as part of a team in a fast-paced environment.

Required skills

• Proficiency in MS Office applications and familiarity with CRM systems are a plus.