Customer Service Personnel

About the role

The Customer Service Personnel will serve as the primary point of contact for MeritAbode Nigeria Limited’s clients, handling both inbound and outbound calls in a professional manner. Based in Marina, Lagos, the role focuses on delivering accurate information, resolving inquiries, and supporting the company’s real‑estate services.

Key responsibilities

• Answer and place customer calls courteously, adhering to service standards.
• Respond promptly to inquiries, complaints, and service requests.
• Provide accurate details about the company’s products and services.
• Record interactions and keep customer records up‑to‑date in the system.
• Escalate complex issues to the appropriate department when needed.
• Achieve daily, weekly and monthly performance targets.
• Generate revenue by converting leads and closing sales where applicable.
• Maintain comprehensive call logs and customer documentation.

Required profile

• Minimum qualification of an HND.
• At least 48 months (4 years) of experience in a similar customer service or call‑center role.

Required skills

What we offer

• Full‑time permanent position.
• Competitive salary ranging from NGN 150,000 to NGN 250,000 per month.
• Opportunity to work in a dynamic real‑estate environment.