Commercial Officer

About the role

The Body Shop Nigeria is looking for a commercially astute, analytical and hands-on Commercial Officer with strong experience in enterprise or multi-outlet retail operations, inventory management and commercial performance. The role helps improve sales, optimise stock availability, strengthen inventory control and make commercial decisions based on reliable data.

Key responsibilities

• Drive commercial initiatives across stores and revenue-generating channels to meet sales and business growth targets, and monitor sales, turnover, margins, sell-in/sell-out, transaction volumes and category performance.
• Analyse commercial data to find growth opportunities, underperforming categories and sales gaps, and support pricing reviews, promotions and seasonal offers.
• Develop performance reports and recommendations, track KPIs and help implement corrective actions.
• Coordinate product ordering, replenishment and reordering across stores and channels, and monitor stock levels, ageing and inventory turnover to avoid stockouts and excess stock.
• Support demand forecasting using sales trends, historical demand and promotional plans, and work with store teams, Procurement and Finance on timely stock replenishment.
• Monitor inventory discrepancies, returns and damaged products, maintain accurate inventory records and support stock reconciliation.
• Coordinate commercial activities across multiple stores and channels, improve process consistency and report through enterprise systems and inventory platforms.
• Liaise with the global commercial team, suppliers and partners on availability, pricing and ordering, and support commercial negotiations.
• Prepare regular commercial and inventory reports, analyse sales, stock, pricing and product data, and use ERP systems to generate insights.

Required profile

• Proven experience in a commercial, inventory, merchandising, supply chain or retail operations role, preferably in a multi-outlet retail, FMCG, beauty, cosmetics or consumer goods business.
• Strong inventory management experience, including stock planning, replenishment, demand forecasting, stock reconciliation and reporting.
• Excellent analytical, numerical, organisational and problem-solving skills.
• Strong stakeholder management, negotiation and communication skills.

Required skills

• Strong proficiency in Microsoft Excel.
• Experience with ERP, inventory management and business intelligence systems is highly desirable.