Call Center Officer

About the role

Bluewave New Energy Technology is seeking a proactive Call Center Officer to manage customer engagement and verification for its energy solutions. You will act as the primary point of contact for prospective and existing customers, ensuring accurate information flow and supporting the sales funnel.

Key responsibilities

• Confirm and validate customer information from the assigned data pool.
• Follow up with interested customers, answer inquiries, and guide decision‑making.
• Collaborate with the After‑Sales team to resolve issues quickly.
• Partner with the New Media team to leverage digital platforms for outreach.
• Coordinate with B2B and B2C departments to align call‑center activities with business strategy.
• Monitor call‑center metrics, aiming for a 25% conversion rate.
• Analyze performance data, identify trends, and implement improvement strategies.
• Ensure timely transmission of verified data to relevant teams while upholding company policies.

Required profile

• Minimum 2 years of experience in a customer support or call‑center role.
• Degree in a related field.
• Strong phone and verbal communication skills with active listening.
• Ability to adapt to diverse personality types and maintain a customer‑focused attitude.

Required skills

What we offer

• Full‑time, onsite position in Lagos (Marina).
• Monthly salary between NGN 150,000 and NGN 250,000.
• Opportunity to work in the growing energy & utilities sector.