Café Monitoring & Loss Prevention Officer

About the role

My Noodles Cafe, Nigeria's first noodle bar, is hiring a Café Monitoring & Loss Prevention Officer to protect cash and stock across its branches. The officer watches operations live, checks them against the Foodics system and flags losses the same day. The post is based in the central monitoring room in Lagos, with unannounced visits to cafés, covering all cafés 24/7 on rotating 8-hour shifts.

Key responsibilities

• Monitor CCTV on shift (tills, kitchen, storeroom, back door, delivery hand-over points) and check that opening and closing routines follow the right people.
• Spot and log unusual events such as cash taken without a sale, food leaving without an order, or after-hours access.
• Compare daily Foodics sales, voids, discounts and refunds by café and cashier, and check that customers are not asked to pay into personal accounts.
• Match till counts and bank deposits to Foodics end-of-day reports.
• Compare Foodics stock usage with sales for key items and verify goods received, transfers and wastage against CCTV and delivery notes.
• Run unannounced spot counts at cafés at least weekly per area.
• Raise an incident within 1 hour of suspected theft or cash diversion, with clip, time and Foodics record, and store evidence securely.
• Support Finance, Legal and HR investigations without confronting or accusing staff directly.
• Report daily incidents and exceptions, weekly summaries and monthly trend reports with recommended controls.

Required profile

• 2+ years in loss prevention, retail or restaurant audit, CCTV monitoring or internal control.
• Understands how cash and stock leak in food service (voids, fake wastage, under-ringing, personal-account payments).
• Willing to work night and weekend shifts and travel to cafés across Lagos.
• No family or close personal ties to current café or area managers (declared at hire).
• Clean background check and references.

Required skills

• POS and inventory reports
• Excel
• Clear, factual incident reporting