Production Coordinator

About the role

The Production Coordinator will oversee daily production activities for a fashion and retail business, ensuring orders move smoothly from inquiry to delivery. This role acts as the main link between customers, the production team, and sales, guaranteeing timely fulfilment and high quality standards.

Key responsibilities

• Coordinate daily production tasks and monitor order progress to meet delivery deadlines.
• Liaise with customers via online and walk‑in channels, providing updates and handling inquiries.
• Track production timelines, resolve delays, and uphold quality standards.
• Convert customer inquiries into confirmed orders and identify upselling opportunities.
• Maintain accurate production and customer records and generate periodic reports.
• Collaborate closely with the Production Manager and team to achieve operational and sales targets.

Required profile

• HND or Bachelor’s degree in Business Administration, Fashion Management, Operations Management, or a related field.
• 2–4 years of experience in production coordination, customer service, or operations, preferably in fashion or apparel.
• Strong organisational, coordination, and problem‑solving abilities.
• Excellent communication and customer‑service skills.
• Ability to multitask, work under pressure, and manage time effectively.

Required skills

• Proficiency in Microsoft Office.
• Experience with inventory or order management systems.