Operations Associate / Front Desk Officer

About the role

Reliance Health is seeking an Operations Associate / Front Desk Officer to ensure smooth day‑to‑day operations across its Lagos office and lodging facilities. The role combines reception duties with facility management, vendor coordination and staff logistics support.

Key responsibilities

• Welcome visitors, answer calls, manage the reception inbox and maintain the visitor log.
• Oversee conference‑room calendars, prepare rooms for use and reset equipment after meetings.
• Conduct routine office walk‑throughs, coordinate janitorial services and address cleanliness or maintenance issues.
• Work with on‑site security to grant access for visitors and contractors, and support basic incident response.
• Log facility issues, raise service requests and supervise vendor visits for cleaning, maintenance, utilities, fumigation, air‑conditioning and waste management.
• Handle incoming and outgoing mail and parcels, from receipt to distribution and tracking.
• Arrange travel, local transport and accommodation for staff and guests, and manage guest lodging logistics.
• Maintain simple trackers for visitors, bookings, vendor jobs, supplies, deliveries and travel, and provide weekly status updates.
• Identify health, safety and environmental hazards, apply basic controls and escalate risks according to SOPs.

Required profile

• Bachelor’s degree or HND in any discipline.
• Excellent spoken and written English communication.
• Professional, courteous front‑of‑house demeanor.
• Strong organizational skills and ability to manage multiple calendars.

Required skills

• Proficiency with office calendar and scheduling tools.
• Experience using help‑desk or ticketing systems.

What we offer

• Opportunity to work in a fast‑growing health‑tech company with regional impact.
• Collaborative environment supporting professional development.