IT/OT Onsite Support

About the role

APM Terminals is seeking an IT/OT Onsite Support professional to join its team in Port Harcourt, Nigeria. You will work closely with local and regional IT/OT teams to ensure the smooth operation of critical terminal technology and provide hands‑on assistance to end users.

Key responsibilities

• Provide end‑user support for desktops, laptops, printers, mobile phones and Office applications.
• Troubleshoot and resolve hardware, software and connectivity issues for terminal users.
• Maintain and support local IT/OT infrastructure, including CCTV, OCR equipment, biometric readers, radios and vehicle‑mounted terminals (VMTs).
• Partner with regional service delivery teams to execute incident and change management activities on‑site.
• Resolve incidents within agreed service‑level targets and communicate status to stakeholders.
• Assist with the implementation of approved infrastructure changes to improve service reliability.

Required profile

• Continuous‑improvement mindset with curiosity about how work gets done.
• Demonstrated experience delivering end‑user IT support across hardware, software and mobile technologies.
• Strong knowledge of IT infrastructure and operational technology equipment used in terminal environments.

Required skills

• Desktop and laptop support
• Printer troubleshooting
• Mobile device management
• Office application support
• CCTV system maintenance
• OCR equipment handling
• Biometric reader configuration
• Radio communication device support
• Vehicle‑mounted terminal (VMT) support
• IT infrastructure maintenance
• Operational technology maintenance

What we offer

• Hands‑on experience with a broad range of IT and OT systems in a global port environment.
• Opportunities for skill development and career progression within a multinational organization.
• Dynamic, safety‑focused workplace that values learning and continuous improvement.