Front Desk / Customer Service Agent

About the role

We are looking for a friendly and professional Front Desk / Customer Service Agent to be the first point of contact for visitors and callers at our Lagos office. You will represent Marhaba Auctions Ltd’s “trust‑first” brand promise by providing accurate information and directing enquiries to the appropriate teams.

Key responsibilities

• Greet walk‑in customers, answer phone calls and inbound WhatsApp messages, providing general information on pricing, hours, location and processes.
• Route qualified sales enquiries to the Sales Assistant.
• Schedule appointments for office visitors.
• Take first‑line complaint intake and forward unresolved issues to management.
• Maintain a welcoming and professional front‑desk environment.

Required profile

• Minimum qualification: BSc degree.
• At least 3 years of experience in a similar front‑desk or customer service role.
• Strong communication skills and a customer‑focused attitude.

Required skills

What we offer

• Competitive monthly salary between NGN 150,000 and NGN 250,000.
• Full‑time, permanent position in a dynamic automotive and aviation environment.
• Opportunity to grow within a trusted brand.