Customer Support Officer

About the role

The Customer Support Officer will act as the primary point of contact for suppliers, handling enquiries via phone, email and other channels. You will guide suppliers through registration, renewal and product code addition processes while ensuring data accuracy and compliance.

Key responsibilities

• Handle supplier enquiries through phone, email and support channels.
• Register prospective suppliers and assist them throughout the registration process.
• Review supplier questionnaires and documents for completeness and accuracy.
• Process supplier renewal and Product Code Addition (PCA) requests.
• Guide suppliers on registration and documentation requirements.
• Support grading, ranking and categorisation of suppliers.
• Log, follow up and resolve supplier enquiries or escalate when necessary.
• Maintain accurate records of supplier interactions, requests and submissions.
• Prepare regular reports on supplier activities and published suppliers.
• Liaise with internal teams and stakeholders to resolve supplier‑related issues.

Required profile

• HND in Business Administration, Management, Engineering, Social Sciences or a related discipline.
• Minimum of 2 years relevant experience within the oil & gas sector.
• Strong customer service orientation with relevant training or certification.
• Experience in a contact centre, call centre or help desk environment is an advantage.
• Excellent verbal and written communication skills.
• High attention to detail and ability to review documents accurately.
• Good organisational and problem‑solving abilities.
• Experience in supplier management, registration, procurement or compliance is a plus.

Required skills

• Microsoft Excel
• Microsoft Word